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| If you have a problem with one of our products that is not discussed at right, please fill out the form below. Make sure you enter a valid email address, so that we can contact you. | Below are some questions and answers. If your problem is not discussed here, you may find information in the Manual. | |
Always keep updated with the Latest Version of our products! If you are using an outdated version, first update to the current version and try again to check if your problem still exists, otherwise fill out this form. | Questions and Answers Q. When I use Smart Handling in 'Date + Time' mode after having changed some files, I get the message that no files have been changed.A. In 'Date + Time' mode the modification date and time are compared between the original files and the duplicate files. If you choose 'Date + Time', then a file is handled only if the original file was changed at a later date, or at a later time on the same date, as the duplicate file. Once a file has been handled, it will not be handled again, until you change it. For example, you have modified some files and you optimized your web folder with Smart Handling on in 'Date + Time' mode, but you did not upload your files. Later you optimize your web folder again with Smart Handling on in 'Date + Time' mode in order to upload your files. This time no files are handled because the modification dates of the original and the duplicate files have become equal the first time you optimized your web folder. Now you should use the 'Today' or 'Since <date>' mode, dependent on whether you modified your files today or earlier. Q. After I have used the Refresh Duplicate Web Folder command from the Manage menu and then use Smart Handing in 'Date + Time' mode, I get the message that no files have been changed. But I did modify some files yesterday and today. A. When you refresh the Duplicate Web Folder, the modification dates of all original and duplicate files become equal. Because you modified some files also yesterday, you should choose the Since <date> mode. Q. Concerning Smart Handling, isn't it smarter to use 'File Size' as the default Smart Handling mode? A. No, because you could modify a file and still keep the same size. For example, when you change some text from lower case to capitals or when you change a number while maintaining its number of digits. Q. Some of my widgets and plugins don't work any more after optimizing. What could I do to prevent this? A. Go to the Filters tab of Preferences and exclude those widgets and plugins from optimizing. Q. When I press the Start button nothing happens. What to do now? A. Choose Reset Configuration from the Configure menu. The program will quit and when you open it again the Configuration Wizard will appear. Follow the steps and when finished the Start button will work again. Q. Why are my pdf files, gif images, favicon icon and movies not uploaded? A. These file types cannot be optimized, so you choose 'List Non-Optimized Files for Uploading' from the Transfer menu. Then select the listed files and press the 'Upload Files' button. Note that you can also use Smart Handling for this operation, except the 'File Size' mode. Q. I cannot add a web folder with the 'Add Web Folder...' command from the Configure menu of HTML-Optimizer Pro or Web Site Maestro. A. Choose Reset Configuration from the Configure menu. The program will quit and when you open it again the Configuration Wizard will appear. Follow the steps and when finished the problem will be over. Q. I purchased a license and received a serial number, but it does not work. A. If your serial number does not work, it's because you have not submitted your correct computer user name (case-sensitive!) when you purchased your license. Contact us to get the right serial number and don't forget to include your computer user name which you can see if you click the blue link 'user name' in the Register or Upgrade window. See its reduced picture below (which may look different on your computer).  Q. When I choose 'Check for Updates' I get an error that version information could not be found. What's wrong? A. This is most likely caused by your firewall. Add a rule to allow the program to make a connection via port 80 (http). |
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